New: biomed service plans now cover imaging fleets
Keeping an imaging fleet booked, not broken
A system-wide service plan for MRI, CT and X-ray across four hospitals, with response times written into the contract.
99.2%
Scanner uptime
4 h
Critical response
4
Hospitals covered
The challenge
Lakeview’s scanners were serviced by five different contracts, and nobody could say what uptime actually was.
What we did
We consolidated service into one plan, added planned maintenance windows and stocked critical parts in our nearest hub.
The result
Uptime is reported monthly, critical calls are answered within four hours and imaging lists rarely move.
Scope delivered
A single service plan covering 14 MRI, CT and X-ray systems across four hospitals, with planned maintenance windows, remote monitoring and critical parts held regionally.
What changed for staff
Imaging managers stopped juggling five vendors. One team now schedules maintenance around lists and reports uptime every month.
What’s next
Lakeview is using the uptime data to plan its next scanner replacements, prioritizing the systems with the highest downtime cost.
Uptime used to be a hope. Now it is a number in a contract, and they hit it.
Robert Haines
VP, Imaging Services
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