New: biomed service plans now cover imaging fleets
Services
One team from purchase order to first patient.
Sourcing, incoming inspection, installation and lifetime biomed service, run by one accountable team with one record for every device.
Ticket #48213
On site
Infusion pump, ICU bay 4
Engineer arrived 3 h 12 min after the call. Loaner installed, original back in service by 4 pm.
Sourcing
The right device at a price you can defend.
We turn clinical requirements into a priced device list from authorized channels, with alternatives and total cost of ownership side by side.
✓
Line-by-line pricing against your contracts
✓
Alternatives with clinical and cost trade-offs
✓
Authorized channels only, so warranties hold
Incoming QA
Every unit inspected before it leaves our hub.
Devices are received into an ISO 13485 hub, logged by serial, updated to approved firmware and safety-tested before dispatch.
✓
Serial and UDI capture into your asset register
✓
Electrical safety testing to IEC 62353
✓
Firmware, presets and drug libraries loaded
99.6%
Pass rate on arrival
0
Untested units shipped
Installation
Installed, trained and signed off in one visit.
Our biomed engineers install, connect to your network, train your staff and leave a signed acceptance report with every room.
✓
Site survey and services check before delivery
✓
Network and HL7 integration tested on site
✓
Super-user training and handover pack
Biomed service
Planned maintenance that actually happens.
Scheduled maintenance, repairs and loaners for every device we supply, tracked in one portal your biomed and finance teams can both read.
✓
Planned maintenance to manufacturer schedules
✓
Loaner from hub stock on critical lines
✓
Battery, pad and calibration reminders
4 h
Critical response
24 h
Loaner swap
Service levels
Response times written into every plan.
Critical
4 hours
Life-support and critical-care devices. Engineer or loaner on site within four hours, around the clock.
High
24 hours
Devices that stop a service line. Next-day engineer visit or loaner from hub stock.
Routine
5 days
Everything else, scheduled around your clinical calendar to avoid downtime.
How service works
What a biomed service plan should include.
A practical guide to planned maintenance, breakdown response and loaners for hospitals, labs and clinics.
An accurate asset register
Service starts with knowing what you have. An asset register lists every device by serial, location, model, firmware and service history, and flags anything past its end-of-support date.
We build or audit your register at the start of every plan and keep it current as devices are added, moved, repaired or retired.
Planned maintenance to manufacturer schedules
Manufacturers specify inspection and calibration intervals for a reason. Missing them risks patient safety, warranty claims and audit findings.
We schedule planned maintenance around your clinical calendar, complete it on site where possible and attach every test record to the device in your portal.
Breakdown response by criticality
Not every device is equally urgent. A failed ventilator and a failed exam light need different responses, and your plan should say so.
Our service levels are tiered: four hours for critical and life-support devices, 24 hours for devices that stop a service line, and five days for routine equipment.
Loaners and hub stock
The fastest repair is a swap. Holding loaners and critical spares close to your sites keeps care running while the original device is repaired.
Each Verity hub holds loaner stock for critical lines such as infusion pumps, monitors and defibrillators, so a replacement can be on site the same day.
Recalls and field safety notices
When a manufacturer issues a recall, the first question is which of your devices are affected. Without serial-level records, that can take weeks.
We match notices to the serials we supplied or service, tell your quality and biomed leads within 24 hours and log every corrective action for your next audit.
FAQ
Service questions, answered.
Do you service equipment you did not supply?
Yes, on a service plan. We start with an inventory and safety-test audit so we know what we are taking on.
Are your engineers manufacturer-trained?
Can we keep our in-house biomed team?
How do we log a breakdown?
What does a service plan cost?
Do you provide service reports for accreditation?
Put your fleet on one service plan.
Send us your asset list and we will price planned maintenance, loaners and response times.